Shipping Information

Windows can be delivered to site in Metropolitan Melbourne or Sydney – or collected from our premises at factory 1 / 55 Cameron Street, Cranbourne
Please note: We deliver to Sydney once every 2 weeks, please contact us if you need further clarification of exact days and times.

Metro Delivery – Melbourne

• 1 frame – $110
• 2 – 5 frames – $180
• 6 – 9 frames – $250

For areas outside Melbourne metropolitan area please contact us for a quotation.

Metro Delivery – Sydney

• Price on application

For areas outside these areas please contact us for a quotation

Once order is placed, it can take up to 2 working days to be delivered

Refund and Returns

Your satisfaction is our first priority at Stock Windows & Doors. If your item is faulty upon receipt or is not as described, we will gladly exchange or refund the item. All returns are subject to us receiving the item back within 5 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

 

Returns Process

To return an item, please send it to:

1/55 Cameron St Cranbourne

And also include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
• If you are unable to return the item due to it being too large, then we can arrange pick up & delivery on request, however this will be subject to a delivery fee.